Privacy Policy

1. Introduction

ReplyBrain ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer engagement platform.

By accessing or using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information such as your name, email address, billing information, and social media account details when you register for an account or use our services.

2.2 Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, and engagement metrics.

2.3 Meta/Instagram Data

When you connect your Instagram or Meta account, we collect data necessary to provide our services, including comments, messages, and engagement analytics. This data is processed in accordance with Meta's Platform Terms.

3. How We Use Your Information

• To provide, maintain, and improve our AI-powered engagement services
• To process transactions and manage your subscription
• To send you technical notices, updates, and support messages
• To analyze usage patterns and optimize platform performance
• To comply with legal obligations and enforce our terms

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service providers who help us operate our platform (e.g., hosting, payments)
• Meta/Instagram as required to provide integrated services
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits to protect your data. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Certain data may be retained longer for legal compliance.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@replybrain.in.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts. You can control cookie preferences through your browser settings. See our Cookie Policy for more details.

9. Third-Party Services

Our platform integrates with third-party services including Meta/Instagram, Razorpay (payment processing), and Supabase (data hosting). These services have their own privacy policies governing data handling.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our platform. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: privacy@replybrain.in
Address: ReplyBrain, [Your Business Address]